At 22ph, your privacy matters as much as your gameplay. This page explains exactly what personal information we collect, why we need it, who we share it with, and how you can exercise your rights as a player in the Philippines.
When you register an account on 22ph, we collect the personal details you provide directly: your full name, date of birth, email address, mobile number, and residential address. For identity verification purposes, we may also request a copy of a government-issued ID and a recent proof of address such as a utility bill or bank statement. When you make deposits or withdrawals, we collect transaction details including the payment method used, the amount, and the date and time of each transaction. We also automatically collect technical data when you use our platform, including your IP address, browser type, device model, operating system, and session activity logs. This technical data helps us maintain platform security, detect unusual activity, and improve the overall experience for Philippine players. We do not collect data beyond what is necessary for account management, identity verification, fraud prevention, and regulatory compliance.
All data collection on 22ph is carried out on the basis of legitimate interest, contractual necessity, or legal obligation. You will not be asked to provide sensitive personal information that has no direct relevance to your use of the platform. Where we require additional verification documents beyond the initial registration, you will be notified in advance and given clear instructions on how to submit them securely. Players who have questions about what specific data is held on their account are welcome to reach out to our support team at any time.
Your personal data is used first and foremost to operate and manage your 22ph account. This includes processing your deposits and withdrawals in Philippine pesos, verifying your identity in line with our compliance obligations, and ensuring that your account remains secure against unauthorised access. We also use your contact details to send you important account-related communications, such as transaction confirmations, security alerts, and updates to our policies. If you have opted in to marketing communications, we may occasionally send you information about platform promotions — but you can opt out of these at any time through your account settings.
Aggregate and anonymised data derived from player activity may be used internally for platform analytics, product development, and service improvement. This type of data cannot be used to identify any individual player and is never shared externally in a form that could be linked back to you. We do not use your personal data to make automated decisions that produce significant legal effects on your account without human review. Any profiling activity conducted on the platform is limited strictly to fraud detection and responsible gaming monitoring, and is carried out in accordance with applicable Philippine data protection law.
22ph does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share data only where it is strictly necessary and only with carefully selected partners who are bound by confidentiality obligations. These include payment processing providers who facilitate your deposits and withdrawals, identity verification services that help us confirm your identity, and technology partners who support the operation of our platform infrastructure. All third-party service providers are required to handle your data in a manner consistent with this Privacy Policy and applicable data protection regulations.
In certain circumstances, we may be legally required to disclose personal data to regulatory authorities, law enforcement agencies, or other government bodies in the Philippines or other relevant jurisdictions. Such disclosures are made only to the extent required by law and will be communicated to you where legally permissible. We will not disclose your data to any external party beyond what is described in this Privacy Policy without obtaining your explicit consent first. If you have concerns about how your data is shared, you can contact our team directly and we will provide a clear explanation.
As a player based in the Philippines, you have clear rights over your personal data under applicable data protection law. You have the right to request access to the personal information we hold about you, and to receive a copy of that data in a readable format. You may also request that we correct any inaccurate or outdated information linked to your account. If you believe your data has been processed unlawfully or that we no longer have a valid reason to hold it, you have the right to request its deletion, subject to any legal retention obligations we are required to meet.
You also have the right to object to certain types of data processing, including direct marketing, and to request that we restrict processing of your data while a dispute or correction request is being resolved. If you wish to transfer your data to another service provider, you may request a portable copy of the information you have provided to us. To exercise any of these rights, please contact our support team with your account details and a description of your request. We aim to respond to all data rights requests within a reasonable timeframe and will keep you informed of our progress throughout the process.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in accordance with our legal and regulatory obligations. Financial transaction records are typically retained for a minimum period required by applicable law in the Philippines, after which they are securely deleted or anonymised. If you close your 22ph account, we will begin the data deletion process in line with our retention schedule, though some records may be retained for a longer period where required by law or ongoing compliance matters.
The security of your personal data is a top priority for us. We implement industry-standard technical and organisational measures to protect your information from unauthorised access, accidental loss, and misuse. These include SSL encryption for all data in transit, secure server infrastructure, access controls that restrict internal data handling to authorised personnel only, and regular security reviews. While no system can guarantee absolute security, we continually monitor and update our defences to maintain the highest practical level of protection for every player on our platform. If you suspect any unauthorised activity on your account, contact our support team immediately.
If you want to know exactly what 22ph holds on your account, or you want to make a data request, our support team is ready to help. You can also check the FAQ for quick answers to common privacy questions.